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Login Help

Username: Username is the email address that you used to register to the site (all lowercase). If you no longer have access to that email address, click on the link 'Can't Access Your Account?' to modify it or contact a site administrator.

Password: Passwords are case-sensitive and must contain at least one letter, one uppercase letter, and one number. Additionally, they must be more than 7 characters long and less than 200. Passwords are stored in an encrypted manner and cannot be seen by anyone. Therefore, if you do not know your password, you must reset it and have it emailed to you. Following the lost password function will email you a password, and you can then change it in your team console to the one you wish.

Remember Me: The function sets a small file on your computer that will be used to fill in the box the next time you return. DO NOT check this box on a public computer. If you do, anyone will have access to your account.

Failed Login: If you attempt to log in with the wrong credentials more than 10 times, the system will lock you out and display a message. Once that happens, you will need to CLOSE ALL INSTANCES OF YOUR INTERNET BROWSER. That will clear your lockout and allow you to attempt to log in again. For example, if you are using Internet Explorer, you will need to close all windows and completely shut the program down in order to continue.

Lock Out: If you are locked out, the action was taken by an administrator. You will need to contact an administrator to have your profile reinstated before continuing.